Do Consumers Fare Better in Court or Mandated Arbitration?
Conflicting research exists to address whether consumers who “agree” to mandatory arbitration clauses have worse outcomes compared to consumers who are free to litigate in courts. Courts typically assume that by entering a contract mandating arbitration, each party freely bargained for that clause. While there are concerns about how knowingly consumers agree to arbitration clauses, HLS J.D. candidate Rachel Barkin writes about consumer outcomes, based on the dispute resolution process, and potential areas for future research.











